Terms of service

At Mausam Artwork, we operate our website and services to provide handcrafted candle products to our customers. By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms of Service, along with all related policies referenced herein. We grant you a limited, non-exclusive, and non-transferable right to access and use our website for personal purposes, provided you do not misuse, disrupt, or attempt to interfere with its functionality. These terms may be updated at any time without prior notice, and continued use of the website constitutes your acceptance of those changes.

This website is intended for individuals who are legally capable of entering into binding contracts under the Indian Contract Act, 1872. Users under the age of 18 are not permitted to register or make purchases. All products displayed on the website are an “invitation to offer.” When you place an order, you are making an offer to purchase, which Mausam Artwork reserves the right to accept or reject. Once your order is placed, you will receive a confirmation via email or SMS. A contract is formed only after successful payment verification and order confirmation.

Mausam Artwork offers handcrafted candles, and all purchases are subject to product availability. Prices are listed in Indian Rupees (INR) and must be paid in full, including applicable shipping charges, at the time of purchase. We may offer multiple payment methods through secure third-party gateways, and we do not store your card details. While we strive to ensure secure transactions, online data transmission cannot be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account details, including your username and password. Any activity conducted through your account is your responsibility. Mausam Artwork shall not be liable for any unauthorized access resulting from your failure to safeguard your account information. Providing false, incomplete, or outdated information may result in suspension or termination of your account.

All content on the website, including images, product designs, text, graphics, and logos, is the intellectual property of Mausam Artwork and is protected under applicable copyright and trademark laws. You may not copy, reproduce, distribute, or use any content without prior written permission. Limited downloading or printing for personal use is permitted, provided no modifications are made and all credits remain intact.

As a candle brand, slight variations in color, design, fragrance intensity, or finish may occur due to the handcrafted nature of our products. These variations are not considered defects. We do not guarantee uninterrupted access to the website and are not liable for delays, technical issues, or interruptions caused by external factors such as internet failures, third-party services, or force majeure events.

You agree not to post or transmit any unlawful, abusive, defamatory, obscene, or harmful content on our website. Any misuse, including attempts to hack, spread malware, or disrupt services, is strictly prohibited and may result in legal action. We reserve the right to remove any user-submitted content and cooperate with law enforcement authorities when required.

Shipping, cancellation, refund, and replacement policies are governed separately under our respective policy pages. By making a purchase, you agree to those policies. Mausam Artwork shall not be held responsible for delivery delays caused by courier partners or incorrect shipping details provided by the customer.

We collect and use your personal information such as name, contact details, and address solely to process orders, improve our services, and communicate updates. We do not share your data with third parties except where required for order fulfillment, legal compliance, or fraud prevention. We use cookies to enhance your browsing experience, and you may disable them through your browser settings if preferred.

Our website may contain links to third-party websites for convenience. Mausam Artwork does not control or endorse these external sites and is not responsible for their content, policies, or practices. Accessing such websites is at your own risk.

In case of any disputes arising from the use of our website or services, the matter shall be governed by Indian law and subject to the jurisdiction of courts in India (you can specify your city/state if needed). Mausam Artwork reserves the right to take necessary action, including suspension or termination of accounts, in case of violations of these terms or suspected fraudulent activities.

While we strive to maintain accurate product descriptions, pricing, and availability, errors may occur. We reserve the right to correct such errors and cancel orders placed with incorrect pricing or information, even after order submission.

For any queries, concerns, or feedback, you may contact us at hello_richa84@yahoo.com (replace with your Mausam Artwork email if different). By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms of Service in full.